WeWheel FAQs

General FAQs

Do I need experience in riding an ebike?

Nope. As long as you can cycle a regular bike you will be perfectly capable.

What should I bring?

We provide the ebikes, helmets, high-vis vest. You should just dress for the time of year and the weather forecast. A backpack with water and rain coat is helpful, but not required.

Is there a minimum age or height requirement?

The youngest age we accept is 13 years old, but the minimum height for the bikes are 146cms tall (4ft 6in).

Do I need my phone?

Yes, both our self-guided tours and games use our custom WeWheel app, so make sure you have plenty of battery on your phone.

Its raining and/or windy, will the tour be cancelled?

The tour still takes place if the weather takes a turn, so come prepared with a coat and suitable clothing. If the weather does effect the tour operating your guide will be in touch with you.

I'm not very fit, is this an issue?

Our eBikes are an excellent way to cover lots of ground without working up too much of a sweat. There are a variety of gear options, meaning you can choose hoe how much energy you’d like to put into the peddle pushing.

Where does the tour end?

At the same point that we start from.

Are helmets and safety gear provided?

Yes, we provide smart helmets and a high-viz belt for you to wear on your tour.

How do the smart helmets work?

Our smart helmets have built-in speakers and microphones, meaning you can hear and talk to your friends as you cycle. This also means that you can hear the guided audio as you cycle.

How does the guided audio know when to say which information?

The WeWheel app has advanced GPS technology that enables it to track where on the tour you are and then provide you with the relevant information on the landmark or area you are passing through.

Is the WeWheel app easy to use for someone who isn't too tech savvy?

Absolutely! When designing the WeWheel app, we made sure to keep usability at the forefront. The app is super user-friendly and easy to navigate.

Where do I put my phone when I'm cycling?

All of our eBikes come with a built in phone holder on the handle bars. This means you can follow the map hands free.

Do the eBikes have various gear settings?

Yes, the eBikes have a variety of gear settings that enable the rider to decide how vigorously you need to pedal.

Can you stop the guided audio along the way while on the Self-Guided eBike Tour?

Yes, you can pause the audio while on the Self-Guided eBike Tour. This is ideal if you want to capture some photos or stop for a snack / water.

I have more questions, who can I contact?

Please contact hello@wewheel.com if you have any further questions. We’d be more than happy to help.